Return & Refund Policy

Contact Customer Services

You may either phone on 603-8066 1888 between 9am to 5pm, Monday to Friday, 9am to 1pm on Saturday or [email protected].


Otherwise, write to:
No.12, Jalan TPP 1/6,
Taman Perindustrian Puchong,
47100 Puchong, Selangor,
Malaysia.

 

 

Damaged or Defective Goods

 

Incorrect Goods

If we sent you something you hadn’t ordered and which was not substituted item(see below), kindly notify us within 3 working days either by fax, email or call our Customer Service and return it within 7 working days unused and in its original packaging and you will not be charged.

 


Damaged In Transit

If your purchase is damaged in transit, kindly notify us within 3 working days either by fax, email or call our Customer Service. You can return it within 7 days and either get a replacement or refund. Please make sure you give us your order number and return the item in its original packaging.



Defective Products

If you receive a product that is defective,kindly notify us within 3 working days either by fax, email or call our Customer Service. You can return it within 7 days and either get a replacement or refund. Please make sure you give us your order number and return the item in its original packaging. If the product is covered by a manufacture’s warranty, please contact the manufacturer directly.

 

Overages/Shortages

Upon receipt, verify product count. Should there be any overages or shortages, please notify us within 3 working days either by fax, email or call our Customer Service. Notice of discrepancy is required for credit. Customer should advise if overage will be retained or you can return it within 7 days. Please make sure you give us your order number and return the item in its original packaging. 

 

Substitute

If  you order a ready-made item in the scheme is unavailable, we reserve the right to replace it with something similar. You can rely on us to choose an item that’s not only of a comparable size and price but one that fits in with the overall design we’ve worked on with you.