Catalogue 1 FAQ

Local Wooden Rod 本地木材

  1. How many colours do you have for wooden rod? 你们所售卖的木棍一共有多少种颜色可选?

For wooden rod, we have 3 colours for you to choose, which are Mahogany, Rosewood and Dark Walnut. 我们所售卖的木材一共有三种颜色可选:木色,红木色和黑色。

 

  1. If I want order other than the sizes your company provided, can you help me to cut? 如果我想要特定的尺寸,请问你们有帮忙订做吗?

Sorry, we do not provide cutting service, our rods come in fixed size. 不好意思,我们没有提供这项服务,我们的木棍尺寸都是固定的。

 

  1. Can I buy the complete set of rod without rings? 请问我可以购买全套木棍的配套可是不要窗帘环吗?

Yes, you can, we will deduct 20 cents from the price/feet. 是的,我们有售卖这个配套,价钱会减少20/尺。

 

  1. Can I order the rod other than the colour your company provided? Do you provide custom made on colour? 请问你们有卖其他颜色的木棍吗?或者你们有提供喷色服务吗?

Sorry, we do not provide painting service, however you may buy the nearest colour of rod and paint it yourself. 不好意思,我们没有提供喷色服务,不过您可以选择最靠近你要的颜色的木棍然后自己上色。

 

  1. Is the colour of the rod same as your catalogue photo? 请问你们的木棍颜色是跟你们的目录册里面的颜色一模一样吗?

We cannot 100% guarantee the colour would be the same as our products are made from local natural wood, when doing painting, it might not fully absorb. 我们不能100%保证颜色会是一样的,因为我们的木棍是天然木材制作,所以在上色时,吸收能力不同,这是我们控制不到的。

 

  1. Can I buy rod only? Without the accessories? 请问我可以只购买木棍,不要配件吗?

Yes, you can. It would be Ala Carte. 是的,我们可以单卖给您。

 

  1. What is the thickness of the rod your company selling? 请问你们所卖的木棍的厚度是多少呢?

We only sell 1 type of wooden rod and the thickness of the rod is 28mm. 我们只卖一种木棍,厚度是28毫米。

 

  1. How many designs for end cap do you have? 请问你们有售卖多少种窗帘装饰头?

We only have 2 designs, Dior and Hilda, each design comes with 3 colours, which are Mahogany, Rosewood and Dark Walnut. 窗帘木棍杆的装饰头我们只有两种:DiorHilda,这两个装饰头都有三种颜色可选:木色,红木色和黑色。

 

  1. Can I buy complete set with Ceiling Bracket? 你们的全套木棍可以选择天花板支架吗?

Sorry, for Ceiling Bracket, we do not sell in complete set, but you can buy as Ala Carte. 不好意思,我们的全套木棍没有天花板支架的配套,不过你可以选择单一购买。

 

  1. Do I need to add on buying the joining screw for rod sizes above 9’10”? 如果我要购买9’10”以上的木棍的全套配套,我需要另外购买连接螺丝吗?

No need, for complete set, we will provide 1 pcs of joining screw in the packaging. 不需要,我们910以上的全套木棍配套已经包括了连接螺丝。

 

Curtain Pole 窗帘铁棍

  1. For Curtain Pole, how many colours do you have? 你们所卖的窗帘铁棍一共有多少颜色?

We have 3 colours, which are Antique Gold, Antique Copper and Stainless Steel colour. 我们的窗帘铁棍一共有三种颜色:古金色,古铜色和不锈钢银色。

 

  1. If I want order other than the sizes your company provided, can you help me to cut? 如果我想要特定的尺寸,请问你们有帮忙订做吗?

Sorry, we do not provide cutting service, our curtain poles come in fixed size. 不好意思,我们没有提供这项服务,我们的铁棍尺寸都是固定的。

 

  1. How many designs for end cap do you have? 请问你们有售卖多少种窗帘装饰头?

For Curtain Pole end cap, we have 4 designs, Sarah, Dicaprio, Leonardo and Cyprus, each design comes with 3 colours, which are Antique Gold, Antique Copper and Stainless Steel colour. 窗帘铁棍杆的装饰头我们一共有四种:Sarah, Dicaprio, LeonardoCyprus,这四种装饰头都有三种颜色可选:古金色,古铜色和不锈钢银色。

 

  1. Do you have short bracket for Curtain Pole? 请问你们的铁棍有售卖短脚支架吗?

Sorry, we do not have short bracket in Curtain Pole series, you may chose Long Bracket, Double Bracket or Ceiling Bracket. 不好意思,我们的铁棍没有售卖短脚支架,您可以选择长脚支架,双脚支架或者天花板支架。

 

  1. What is the thickness of the Curtain Pole your company selling? 请问你们所卖的铁棍的厚度是多少呢?

We only sell 1 type of Curtain Pole and the thickness of the pole is 28mm. 我们只卖一种铁棍,厚度是28毫米。

 

  1. What do I get if I buy a complete set of Curtain Pole? 如果我购买全套配套的铁棍,我可以得到什么呢?

For a complete set, it comes with the size of pole your chose, rings with clips, brackets and end cap. 我们所售卖的全套铁棍配套包括:所选的铁棍尺寸,窗帘环,支架和装饰头。

 

  1. If I want order other than the sizes your company provided, can you help me to cut? 如果我想要特定的尺寸,请问你们有帮忙订做吗?

Sorry, we do not provide cutting service, our Curtain Pole comes in fixed size. 不好意思,我们没有提供这项服务,我们的铁棍尺寸都是固定的。

 

  1. Can I buy complete set with Ceiling Bracket? 你们的全套铁棍可以选择天花支架吗?

Sorry, for Ceiling Bracket, we do not sell in complete set, but you can buy as Ala Carte. 不好意思,我们的全套铁棍没有天花支架的配套,不过你可以选择单一购买。

 

  1. Can I buy the complete set of Curtain Pole without rings? 请问我可以购买全套铁棍可是不要窗帘环吗?

Sorry, for Curtain Pole, we do not provide complete set without rings, but you may buy as Ala Carte. 不好意思,我们的铁棍全套配套没有提供这个配套。

 

  1. Can I buy Curtain Ring only? 请问我可以只买窗帘环吗?

Yes, you can, for Curtain Ring, we sell in pack, 1 pack = 10 pcs. 是的,我们的窗帘环是一包包卖的,一包里面有十个。

Silent Track 无声轨道

  1. What is the material of this Silent Track? 请问你们的无声轨道是用什么材料制作?

Our Silent Track is made by Aluminium, with Anodized and white powder coating. 我们的无声轨道是用铝外加电镀和白色粉末涂料而成的。

 

  1. For Silent Track, how many types of bracket do you sell? 请问你们所售卖的无声轨道有多少种支架可选?

Total we have 4 types of bracket, Ceiling bracket, Wall Bracket, Double Ceiling Bracket & Double Wall Bracket. 无声轨道一共有四种支架:天花支架,墙壁支架,双层天花支架和双层墙壁支架。

 

  1. What is the full length of the Silent Track? 请问你们的无声轨道的长度是多少?

The track is 6.6 meter long, minimum order is 40 pcs/box. 我们的无声轨道长6.6米,至少需要订40/盒。

 

  1. If I want order other than the sizes your company provided, can you help me to cut? 如果我想要特定的尺寸,请问你们有帮忙订做吗?

Sorry, we do not provide cutting service, however you may buy the full length of 6.6 meter and cut it yourself. 不好意思,我们没有提供这项服务,不过您可以购买我们6.6米长的无声轨道然后自己剪裁。

 

  1. Do you have joiner for Silent Track? 请问你们的无声轨道有售卖连接零件吗?

All Silent Track is one piece long, we do not cut half. 我们所售卖的无声轨道都是一整条的,所以不需要连接零件。

 

  1. Can I buy only Roller? 请问可以只购买无声轨道的轮轴吗?

Yes, we are selling as Ala Carte, we sell in 1 packet (600 pcs). 可以,我们有单卖无声轨道的轮轴,一包里面有600粒。

 

  1. What is the price/feet for Silent Track? 请问无声轨道一尺的价钱是多少?

For loose order (quantity below 24 sets), the price would be RM5/ft. However, if you order by carton (quantity above 24 sets), the price is RM3.80/ft. 散装(少于24)的价钱是RM5/盒装 (24套以上)的价钱是RM3.80/尺。

 

  1. How many colours do you have for this Silent Track?  请问你们的无声轨道有什么颜色可选?

We only have 1 colour which is white. 我们的无声轨道只有一种颜色:白色。

 

  1. What do I get if I buy a complete set of Silent Track? 如果我购买全套配套的无声轨道,我可以得到什么呢?

For a complete set, it comes with the size of the track you chose, rings with clips, brackets and end cap. 我们所售卖的全套无声轨道配套包括:所选的无声轨道尺寸,窗帘环,支架和装饰头。

 

  1. Can I have the dimension of the Silent Track? 无声轨道的尺寸是什么?

Curve Track弯轨

  1. What is the material of this Curve Track? 请问你们的弯轨是用什么材料制作?

Our Curve Track is made by Aluminium, with Anodized and white powder coating. 我们的弯轨是用铝外加电镀和白色粉末涂料而成的。

 

  1. For Curve Track, how many types of bracket do you sell? 请问你们所售卖的弯轨有多少种支架可选?

We only have 2 types of bracket, Ceiling bracket and Wall Bracket. 我们所售卖的弯轨只有两种支架:天花支架和墙壁支架。

 

  1. What is the full length of the Curve Track? 请问你们的弯轨长度是多少?

The track is 6.6 meter long, minimum order is 40 pcs/box. 我们的弯轨长6.6米,至少需要订40/盒。

 

  1. If I want order other than the sizes your company provided, can you help me to cut? 如果我想要特定的尺寸,请问你们有帮忙订做吗?

Sorry, we do not provide cutting service, however you may buy the full length of 6.6 meter and cut it yourself. 不好意思,我们没有提供这项服务,不过您可以购买我们6.6米长的弯轨然后自己剪裁。

 

  1. Do you have joiner for Curve Track? 请问你们的弯轨有售卖连接零件吗?

All Curve Track is one piece long, we do not cut half. 我们所售卖的弯轨都是一整条的,所以不需要连接零件。

 

  1. What is the price/feet for Curve Track? 请问弯轨一尺的价钱是多少?

For loose order (quantity below 24 sets), the price would be RM4/ft. However, if you order by carton (quantity above 24 sets), the price is RM2.90/ft. 散装(少于24)的价钱是RM4/盒装 (24套以上)的价钱是RM2.90/尺。

 

  1. How many colours do you have for this Curve Track? 请问你们的弯轨有什么颜色可选?

We only have 1 colour for Curve Track which is white. 我们的弯轨只有一种颜色:白色。

 

  1. What do I get if I buy a complete set of Curve Track? 如果我购买全套配套的弯轨,我可以得到什么呢?

For a complete set, it comes with the size of the track you chose, rings with clips, brackets and end cap. 我们所售卖的全套弯轨配套包括:所选的弯轨尺寸,窗帘环,支架和装饰头。

 

  1. Is the Roller for Curve Track can be used on Silent Track? 请问弯轨的轮轴可以用在无声轨道上吗?

Sorry, Curve Track’s roller cannot be used on Silent Track. 不好意思,弯轨的轮轴不适合用在无声轨道上。

 

  1. Can I have the dimension of the Curve Track? 弯轨的尺寸是什么?