FAQ

I would like to become a EURO Supplier. 

What do I do?
If you would like to do business with us, you will need to obtain contacts in our buying organization and deal directly with them.

You may wish to write a letter and address it as follows:

No.12, Jalan TPP 1/6,
Taman Perindustrian Puchong,
47100 Puchong, Selangor,
Malaysia.

Either call us on 603-8066 1888 or email at [email protected] or fax at 603-8066 1888


ORDERING ON THE SITE
When can I order?
We are open to take your orders for Malaysian shoppers. Should you require assistance from our Customer Services team we are available from 9am to 5pm Monday to Friday; 9am to 1pm Saturday. You can either call us on 603-8066 1888, or email us at [email protected]


Can I order through your stores and by mail order?
Yes. Most of the products shown on this site are available to order through EURO store (Click here for locations)
by telephoning 603-8066 1888 from 9am to 5pm Monday to Friday; 9am to 1pm Saturday


How do I order?
Take a look through our Internet shop. If you find items you like the look of, please click on the picture to bring up those items details. Here you can view details about your order and you can add the item to your shopping cart by clicking the 'add to shopping cart'. 
You can view your shopping cart at any time during your visit by clicking the shopping cart icon on the right.


Can I cancel my order?
You may cancel your order as set out in our 'Terms and Conditions'. If you wish to do so, contact Customer Services immediately by telephoning 603-8066 1888. You will need to quote your Order Confirmation number. 


How do I know if an item is still available?
If an item is out of stock you will not be able to add that item to your shopping cart. 


How do I receive confirmation of my order?
When an order is placed, you will be sent an email to confirm your purchase and a unique reference number for your order. 


What if I have a query about my order?
If you have a query about your order please contact Customer Services by e mailing [email protected] or by telephoning 603-8066 1888 from 9am to 5pm Monday to Friday; 9am to 1pm Saturday. Please have your confirmation number ready when you call or include it in your email to us. 



PAYMENT QUERIES
How can I pay?

We accept all major credit and debit cards. Payment is made at the Internet checkout, which can be accessed through your Internet shopping cart icon. Remember, you can still change your mind at the checkout as to whether you wish to continue with the purchase. 


When do I give my payment details?
Payment is made at the Purchase page, which can be accessed through your Internet shopping bag icon. You can still change your mind at this stage. Payment is only made when you click to Complete purchase. 


When will I be charged?
The full purchase price will be charged to your card upon placement of your order. 


RETURN OF GOODS
How do I return items?

Please refer our Return Policy


When can I return goods?
Return of goods need to be made within 7 days of purchase. Should an item be faulty please contact Customer Services team by emailing [email protected] or by telephoning 603-8066 1888 from 9am to 5pm Monday to Friday; 9am to 1pm Saturday. 


How do I complain?
If any product or service does not meet your expectations, please let us know. You can email us at [email protected], or telephone us on 603-8066 1888 from 9am to 5pm Monday to Friday; 9am to 1pm Saturday. Alternatively, you can write to us at: 

Customer Services
No.12, Jalan TPP 1/6,
Taman Perindustrian Puchong,
47100, Puchong Selangor,Malaysia.


DELIVERY QUERIES
How do you deliver?

Delivery will normally be made by our nominated carriers for your area. For Malaysia


Can you deliver to a different delivery address?
Should it be more convenient for you, we can deliver to your residence, work or another address. In your shopping cart you can choose the address where the product will be delivered to, if you wish to amend or add details about delivery please click on "change" which can be found under both the billing and delivery address on the Shopping cart page. 


What are your delivery charges?
For delivery address within 35km from our office, it is free of charge. Any other address is a standard rate from local transport applies .


Will you deliver anywhere?
Currently our Internet service is available only to Malaysia addresses. For off international business please contact us before you order. 


How long is delivery likely to take?
Most non made to measure items will be delivered within 14 working days after confirmation of your order.


What to do if there will be no one to receive my product upon delivery?
We are happy to send your goods to your place of work or to your neighbour. Please enter an alternative delivery address in your shopping cart. 
 



SECURITY OF PERSONAL DETAILS
What do you do with my personal details?

Information provided by you will be used to provide you with the ordered products, for billing purposes and to keep records of transactions. If you click on the relevant box when registering we will allow carefully selected companies, whose products we believe may be of interest to you to send information about their products. 


How do you ensure the security of my order?
The purchase area of our site is secure. We utilize industry standard SSL technology (Secure Sockets Layer) to guarantee a safe and secure shopping environment. All sensitive information such as credit card details, name, address, is encrypted. This means that information passed between your computer and our web site cannot be read even in the event it is intercepted by someone else. 
See also: What do you do with my personal details? 


QUERIES ON PRODUCTS
Can I view product in store?

Yes most of our stores have a range of products in store for you to view 
 
If you require any assistance contact Customer Services team by e mailing [email protected] or by telephoning 603-8066 1888 from 9am to 5pm Monday to Friday; 9am to 1pm Saturday.


How can I obtain more information about your products?
Gain more knowledge about the extensive euro product range and services via: 
Our customer service department by e mailing [email protected] or by telephoning 603-8066 1888 from 9am to 5pm Monday to Friday; 9am to 1pm Saturday.

Ordering our EURO Catalogue Or Visit your nearest store. Email us at [email protected]


Where can I get a Euro Catalogue?
If you would like a printed Catalogue, you can have one sent to you by using the Order a Catalogue service on the website. 



LOGIN AND REGISTRATION
When do I have to login or register?
A customer must either login or register (if they are a first time customer) before proceeding to the purchase page. Login now


Why can’t I see the EURO site clearly?
Ensure you are using one of the supported browsers for this website.
Ensure JavaScript and Cookies are enabled in your web browser. Please refer to your Internet Browser Help for guidance on how to check and change these settings. If you are accessing the site via a firewall, it may be preventing you from log in into the site. Please refer to the documentation for your firewall solution for guidance on configuration. 


What screen resolution is best to use the EURO website?
The EURO website looks best when viewed using a minimum screen resolution of 1024 x 768 pixels, with a colour depth greater than 256 colours. You can change these settings in your Display Control Panel in Windows or in the Monitor Control Panel on Mac. 


CONTACTING EURO
How can I contact EURO in post?

Write to Customer Services 

No.12, Jalan TPP 1/6,
Taman Perindustrian Puchong,
47100 Puchong Selangor, Malaysia.


If I have a problem who can I email?
If you need help or information and are having difficulties finding it on our site, you can email our Customer Services team on [email protected] at any time. To help us answer your query, please remember to include your postcode. 


Who can I call about my order?
Call our dedicated team of Customer Service Advisors on 603-8066 1888 from 9am to 5pm Monday to Friday; 9am to 1pm Saturday.